3 Tips to Build Trust and Create Better Marketing with Storytelling
Every year, companies and brands of all sizes pour billions of dollars into advertising and marketing.
And rightfully so. What good is the next life-changing technology or impactful service if nobody knows about it.
But sometimes, it seems like there can be a disconnect between the brand and the consumer. We’re constantly surrounded by ads and marketing materials that seem to be more catered to the Board of Directors or executive team than to the end consumer that is meant to be served.
This can mean wasted advertising dollars and resources. Not only that but if your marketing isn’t relatable or authentic to the audience, you could be causing long-term damage to your brand.
Here are 3 tips that you and your marketing team can implement to ensure that your marketing builds trust and ultimately leads to more results.
1. Show, Don’t Tell
Far too many businesses are making bold claims about how they can “get you to the next level” or “make a happier and healthier you”. Or how many times have you seen a business commercial where they claim to be “innovative” or “disruptive” with nothing to back it up?
Whether is promoting innovation, company culture, or the benefits you bring, I want you to make this your mantra when marketing from now on:
Show, Don’t Tell.
Instead of claiming how “innovative” you are. Give an example of something your company has done to innovate in your space. Instead of simply stating that you have a great company culture, tell a story of how an employee or customer’s life was positively impacted as a result of having a great culture.
At first, it might feel risky to not outright say what you want your audience to take away, but as long as your story is a clear example of what you are trying to promote, it will work.
And even better, it will help build trust because you are showing real impact, not just throwing out corporate buzzwords.
2. Stop Talking About Yourself
Nobody cares about your industry awards, large team of employees, or advanced technology.
At least not yet. Not until you give them a reason to care.
Humans are largely driven by the question of “What’s in it for me?” It doesn’t mean we’re all selfish. From an evolutionary perspective, this was key survival. So before you start bragging about how awesome your company is or how great your products are you must first speak to the needs of your audience.
How can you do this?
Start by putting them at the center of your marketing messaging. Make them the hero of the story. Your job is to help them on their journey.
Once you’ve identified and addressed their challenges, dreams, and desires then you can speak about how your org or your product is best suited to help them on their path. But be sure to always keep it relevant to your audience and think “What’s in it for them?”
3. Focus on Emotional Impact over Statistics
It’s been proven that we usually make our decisions based on emotion, then reason with logic. When you’re creating any marketing materials whether it’s advertisements, videos, brochures, or even pitch decks focus on creating an emotional response in the audience.
While facts and figures can be powerful for building credibility, they are just not that relatable.
Of course, people want to see results. But most importantly, how will those results positively impact your customers lives on an emotional level.
For example, there’s a tendency in the B2B world to believe that business owners only care about ROI or quantifiable growth. Obviously, these things are very important to speak to and are going to be big drivers in the decision-making process.
But if you can just look a layer deeper and think about how those results will make your clients feel your marketing will become much more powerful.
As you are creating marketing materials and campaigns moving forward, think about these three mantras:
- Show, Not Tell
- What’s In It For Them?
- How Do We Want the Audience to Feel?
Maybe even print them out and post them up on your wall or in your marketing department. This will ensure that your marketing if more authentic, relevant, and trustworthy. Which means more results and less guesswork.
Are there any other mantras that you live by for your marketing? Let us know in the comments and share with a fellow marketer/business leader.